Each deployment of an SNS solution is undertaken by one of our trained engineers, to guarantee you get a smooth transition. Our engineers can answer any questions you may have during deployment
Do you have questions about your product? If more advanced training is required then Administrator knowledge transfer can be conducted on-site as a cost-effective and preferred method of training.
This ensures our customers are as self-sufficient as possible and with a customisable curriculum the content will be focused, relevant and delivered in the minimum amount of time.
Training is carried out by certified consultants who are familiar with the features of each product deployed in your environment, and up to 5 attendees can take part.
Post deployment support
Our experienced helpdesk technicians will work through any problems direct with you using their technical knowledge or raise and track product behavioural issues direct with the vendor. An experienced person will always be able to assist you and talk to you direct – no need to explain your problem multiple times!
Three months free Helpdesk cover is supplied with every deployment to ensure a problem-free handover. The service can be extended and tailored to your needs, from standard break fix all the way up to performing regular system maintenance tasks.
Health checks and audit reports
It is advisable to periodically perform health checks and audits on your systems which will identify any performance or capacity issues before these negatively impact your business.
Conducted on-site or remotely, with an SNS health check you will receive in-depth reports and a summary of all our findings and recommendations with independent and honest advice.
Ongoing technical assistance
Many of our customers cannot justify being experts on all the products they have; instead they need a good basic knowledge, but will top this up with external expertise as required.
Our Expert Companion service allows our customers to purchase consultancy services up-front at discounted rates. When they require expert assistance they simply call off the days – this could be for a support issue, roll-out of a new feature, training, health-check or planning for a new deployment or upgrade.